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How can I determine my SLA coverage or upgrade my SLA plan?

When and how can I claim SLA credits for a service breach?

I have multiple sites. Do I need an SLA for each site?

How long does it take to get my SLA credit claim approved?

Do you transfer SLA credits to my bank account?

What are the key differences between ‘Certified’ and ‘Compatible’ levels?

How can vendors apply for Mixvoip certification?

Do you guarantee quick replacements for certified, compatible, or supported hardware?

Do I receive a dedicated IP address from Mixvoip, and is carrier-grade NAT used?

What internet speed should my business choose to ensure high productivity?

Do I get full admin access to your router, or can I install my own?

Why do you provide an additional router for 5G connectivity instead of integrating it with the existing internet router?

How is the 5G backup activated?

What is the MTU size for the 5G service?

What is the difference between "Support hours" and "Fault processing hours"?

What are the "monitoring and alerting" and "bandwidth graphs" features?

Are all Emios internet packages fiber-based?

Can I upgrade my Emios Internet Line to a higher speed?

How do the Retail internet packages differ from your more affordable standard fiber options?

Do you provide 7-day-a-week support and intervention for Wi-Fi, network management, and telephony solutions as part of your retail service packages?

Is the bandwidth on DIA lines dedicated or shared?

Why should I opt for a symmetrical connection?

Can you provide internet lines with diverse entry paths for full redundancy?

Why doesn’t Mixvoip pull its own cables?

Why not buy directly from the infrastructure provider?

Which IP address will be used?

How will I receive my invoices?

How can I contact Mixvoip?

I want to become a Mixvoip Partner, what should I do?

Where can I fill out a SEPA Direct Debit Mandate document?

On which platforms is Voxbi available? Where can I download Voxbi for Windows?

Why are calls to my call group being intercepted by my mobile voicemail?

When can I install my eSIM?

Can I use multiple eSIMs simultaneously?

What should I do if my Internet connection is slow?

Phone configuration

What test numbers can I use, and what are they for?

What firewall settings are required for Voxbi.team to work properly?

How can I transfer using Voxbi during a call?

Can I switch from self-managed MDM to fully managed MDM later?

Is the MDM solution GDPR compliant?

Is the MDM solution linked to Mixvoip’s mobile plans?

Do you offer Microsoft Intune?

How do I set up my headset correctly in the Windows app?

How can I create a group of contacts?

New to Voxbi Web? Take a tour!

How do I sign in to Voxbi Web?

How do I enable or disable Do Not Disturb (DND)?

How do I log in?

How do I activate or deactivate Mobile Twinning?

How do I send an SMS via email?

How can I send and receive faxes via email?

How do I change the ringtone while already in a call?

How can i use APIs in my projects?

Where can i find my login?

How can I transfer a call?

Why are calls to my call group being intercepted by my mobile voicemail?

How can I transfer my configuration from Voxbi Legacy to voxbi 2?

What’s the difference between the SIP purple button and the green button call?

How do I obtain a QR code?

On which platforms is Voxbi available?

How do I add a phone contact?

How do I enable call forwarding?

How do I configure voicemail-to-email?

How can I update my email address?

How do I activate "Do Not Disturb" on my extension?

How do I enable anonymous calling?

How can I update my name?

Where can I download Voxbi ?

How can I change my voicemail PIN?

Does the Company have a formal whistleblowing policy?

Does the product/service being provided have a formal risk assessment program?

Do you have a documented anti-money laundering (AML) policy?

Does the Company have a governance policy?

What is your knowledge of the Financial Industry legal framework?

Are you currently under, or have ever been, the subject of an enforcement action in the last 5 years?

Have you ever filed for bankruptcy?

Does the Company undergo annual penetration testing?

Does the Company have a formal documented cybersecurity plan?

Have there been any material operational outages or downtime, particularly customer impacting, in the past 12 months?

Can you provide details about fraud levels and complaint volume over the past 12 months?

For each printer, you offer two packages: a printer and a managed printer. What is the difference?

I would like to buy a printer. What does the price include?

Is mobile connectivity over 5G or satellite reliable?

What is the minimum contract duration?

What does "Zone 1" mean in the travel zones?

How does a managed IT contract work?

Do you offer managed IT contracts with a fixed monthly fee?

How is billing frequency determined?

How are MMS handled?

Can I use my existing number with your mobile packages?

What happens if I exceed the limits of my mobile package?

I am a developer. Do you have APIs I can use in my projects?

Where can I find your Code of Conduct?

What are the conditions for using the flatrate call packages for SIP trunk services?

What is the size of an SMS, and how is it calculated?

Do you have a D-U-N-S number?

I am an individual, are the internet packages the same?

What is ISO27001?

How can I get an updated contract that complies with DORA requirements?

What is GDPR?

Are customers data stored or processed by Mixvoip and where are they located?

What is DORA?

What is NIS2?

Do fourth parties (e.g., backup, subcontractors, equipment support/maintenance, software support/maintenance, data recovery, hosting providers, etc.) have access to scoped systems and data or processing facilities?

Are subcontractors monitored in the context of DORA?

In which countries do you have offices?

Is there an information security program that has been documented, approved by management, published, and communicated to constituents?

In terms of DORA, what rank do the ICT subcontractors have?

Do you rely on subcontractors or subprocessors for ICT service provisioning, and where are these services provisioned and stored?

What measures is Mixvoip taking on the topic of “sustainability”?

Is there an established Business Resilience Program that has been approved by management, communicated to appropriate constituents, and an owner to maintain and review the program?

How do you handle security incidents?

What types of substitutability levels exist for third-party ICT service providers?

In which currency does Mixvoip operate?

How can organizations ensure compliance with Directive 2003/88/EC?

Are there any exceptions to the directive’s requirements?

Is there a formalized risk governance policy approved by management that defines the Enterprise Risk Management program requirements?

What are the main requirements of directive 2003/88/EC?

Is the European working time directive (2003/88/EC) mandatory in Luxembourg?

What are the consequences for non-compliance with Directive 2003/88/EC?

How do EU member states implement directive 2003/88/EC in its national law?

How do you ensure business continuity technically?

How do you ensure business continuity financally?

Which inspection rights are granted and to whom?

Who is the designated lead in terms of DORA?

Which audits and tests are you performing on a regular basis?

How many employees are working at Mixvoip?

Can you name your annual sales?

Which type of ICT services do you provide related to DORA?

Do you provide trainings and continuous skills development within the company?

What is the contract duration?

I have an internet line with Mixvoip, but I now require additional connectivity for increased home office use. What options do I have?

I bought a new modem. Can you use this modem or do I need to purchase a specific modem from you to have internet access?

I already have internet with you but I am moving. What should I do?

Can I get a new mobile number or port my existing one with you?

Which authorisation / license / certification do you have?

How can I identify you in DORA?

Where can I find your LEI code?

Where is the Voxbi PBX developed?