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Pages: Company
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Pages: Internet
Pages: Mobile
Pages: Legal
FAQs
Question | Top category | Sub category | Tag |
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How can I determine my SLA coverage or upgrade my SLA plan? | |||
When and how can I claim SLA credits for a service breach? | |||
I have multiple sites. Do I need an SLA for each site? | |||
How long does it take to get my SLA credit claim approved? | |||
Do you transfer SLA credits to my bank account? | |||
What are the key differences between ‘Certified’ and ‘Compatible’ levels? | Certification levels | ||
How can vendors apply for Mixvoip certification? | Certification levels | ||
Do you guarantee quick replacements for certified, compatible, or supported hardware? | Certification levels | ||
Do I receive a dedicated IP address from Mixvoip, and is carrier-grade NAT used? | |||
What internet speed should my business choose to ensure high productivity? | |||
Do I get full admin access to your router, or can I install my own? | |||
Why do you provide an additional router for 5G connectivity instead of integrating it with the existing internet router? | Mobile | ||
Mobile | |||
How is the 5G backup activated? | Mobile | ||
What is the MTU size for the 5G service? | Mobile | ||
What is the difference between "Support hours" and "Fault processing hours"? | |||
What are the "monitoring and alerting" and "bandwidth graphs" features? | |||
Are all Emios internet packages fiber-based? | |||
Can I upgrade my Emios Internet Line to a higher speed? | |||
How do the Retail internet packages differ from your more affordable standard fiber options? | |||
Do you provide 7-day-a-week support and intervention for Wi-Fi, network management, and telephony solutions as part of your retail service packages? | |||
Is the bandwidth on DIA lines dedicated or shared? | |||
Why should I opt for a symmetrical connection? | |||
Can you provide internet lines with diverse entry paths for full redundancy? | |||
Why doesn’t Mixvoip pull its own cables?
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Why not buy directly from the infrastructure provider? | |||
Which IP address will be used? | |||
How will I receive my invoices? | |||
How can I contact Mixvoip? | |||
I want to become a Mixvoip Partner, what should I do? | |||
Where can I fill out a SEPA Direct Debit Mandate document? | |||
User portal | User AccessCredentialsLogin | ||
On which platforms is Voxbi available? Where can I download Voxbi for Windows?
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Why are calls to my call group being intercepted by my mobile voicemail? | |||
When can I install my eSIM? | |||
Can I use multiple eSIMs simultaneously? | |||
What should I do if my Internet connection is slow? | |||
Phone configuration | Howto | ||
What test numbers can I use, and what are they for? | |||
What firewall settings are required for Voxbi.team to work properly? | |||
How can I transfer using Voxbi during a call?
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Can I switch from self-managed MDM to fully managed MDM later? | MDM | ||
Is the MDM solution GDPR compliant? | MDM | ||
Is the MDM solution linked to Mixvoip’s mobile plans? | MDM | ||
Do you offer Microsoft Intune? | MDM | ||
How do I set up my headset correctly in the Windows app? | Voxbi Desktop | ||
How can I create a group of contacts? | Voxbi Desktop | ||
New to Voxbi Web? Take a tour! | Voxbi Desktop | ||
How do I sign in to Voxbi Web? | Voxbi Desktop | ||
How do I enable or disable Do Not Disturb (DND)? | Voxbi Mobile | ||
How do I log in? | Voxbi Mobile | ||
How do I activate or deactivate Mobile Twinning? | Voxbi Mobile | ||
How do I send an SMS via email? | |||
How can I send and receive faxes via email? | |||
How do I change the ringtone while already in a call? | Voxbi Desktop | ||
How can i use APIs in my projects? | Voxbi Desktop | ||
Where can i find my login? | Voxbi Desktop | ||
How can I transfer a call? | Voxbi Mobile | ||
Why are calls to my call group being intercepted by my mobile voicemail? | Voxbi Mobile | ||
How can I transfer my configuration from Voxbi Legacy to voxbi 2? | Voxbi Mobile | ||
What’s the difference between the SIP purple button and the green button call? | Voxbi Mobile | ||
How do I obtain a QR code? | Voxbi Mobile | ||
On which platforms is Voxbi available? | Voxbi Mobile | IOSAndroid | |
How do I add a phone contact? | User portal | User AccessSpeed dialContacts | |
How do I enable call forwarding? | User portal | Device routing ruleUser AccessCall forwarding | |
How do I configure voicemail-to-email? | User portal | User AccessVoicemailEmail update | |
How can I update my email address? | User portal | User AccessEmail update | |
How do I activate "Do Not Disturb" on my extension? | User portal | User AccessDo not disturb | |
How do I enable anonymous calling? | User portal | PrivacyUser AccessCalled ID | |
How can I update my name? | User portal | Name changeUser Access | |
Admin Portal | Phone configurationProvisioningYealinkSnomGigasetPBX SetupAdmin Access | ||
Admin Portal | AudioSound filesPBX SetupAdmin Access | ||
Admin Portal | Call flowPBX SetupIVRAdmin Access | ||
Admin Portal | ContactsPhone configurationDesk phonePBX SetupAdmin Access | ||
Admin Portal | Call forwardingMobile twinningPBX SetupAdmin Access | ||
Admin Portal | ExtensionPBX SetupAdmin Access | ||
Admin Portal | UsernamePBX SetupAdmin AccessName change | ||
Admin Portal | Time conditionsPBX SetupAnswering machineAdmin Access | ||
Admin Portal | SecurityAccountCredentialsReset passwordAdmin Access | ||
Where can I download Voxbi ? | Voxbi Desktop | ||
Admin Portal | LoginCredentialsAdmin Access | ||
How can I change my voicemail PIN? | User portal | User AccessSecurityVoicemail | |
Does the Company have a formal whistleblowing policy? | |||
Does the product/service being provided have a formal risk assessment program? | |||
Do you have a documented anti-money laundering (AML) policy? | |||
Does the Company have a governance policy? | |||
What is your knowledge of the Financial Industry legal framework? | |||
Are you currently under, or have ever been, the subject of an enforcement action in the last 5 years? | |||
Have you ever filed for bankruptcy? | |||
Does the Company undergo annual penetration testing? | |||
Does the Company have a formal documented cybersecurity plan? | |||
Have there been any material operational outages or downtime, particularly customer impacting, in the past 12 months? | |||
Can you provide details about fraud levels and complaint volume over the past 12 months? | |||
For each printer, you offer two packages: a printer and a managed printer. What is the difference? | |||
I would like to buy a printer. What does the price include? | |||
Is mobile connectivity over 5G or satellite reliable? | Mobile | ||
What is the minimum contract duration? | Mobile | ||
What does "Zone 1" mean in the travel zones? | |||
How does a managed IT contract work? | |||
Do you offer managed IT contracts with a fixed monthly fee? | |||
How is billing frequency determined? | Mobile | ||
How are MMS handled? | Mobile | ||
Can I use my existing number with your mobile packages? | Mobile | ||
What happens if I exceed the limits of my mobile package? | Mobile | ||
I am a developer. Do you have APIs I can use in my projects? | |||
Where can I find your Code of Conduct? | |||
What are the conditions for using the flatrate call packages for SIP trunk services? | |||
What is the size of an SMS, and how is it calculated? | |||
GDPR | |||
Do you have a D-U-N-S number? | |||
I am an individual, are the internet packages the same? | |||
What is ISO27001? | ISO27001 | ||
How can I get an updated contract that complies with DORA requirements? | DORA | ||
What is GDPR? | GDPR | ||
Are customers data stored or processed by Mixvoip and where are they located? | GDPRDORA | ||
What is DORA? | DORA | ||
What is NIS2? | NIS2 | ||
Do fourth parties (e.g., backup, subcontractors, equipment support/maintenance, software support/maintenance, data recovery, hosting providers, etc.) have access to scoped systems and data or processing facilities? | GDPRDORA | ||
Are subcontractors monitored in the context of DORA? | DORA | ||
In which countries do you have offices? | |||
Is there an information security program that has been documented, approved by management, published, and communicated to constituents? | DORAISO27001 | ||
In terms of DORA, what rank do the ICT subcontractors have? | DORA | ||
Do you rely on subcontractors or subprocessors for ICT service provisioning, and where are these services provisioned and stored? | DORA | ||
DORAISO27001GDPR | |||
What measures is Mixvoip taking on the topic of “sustainability”? | |||
Is there an established Business Resilience Program that has been approved by management, communicated to appropriate constituents, and an owner to maintain and review the program? | |||
How do you handle security incidents? | ISO27001DORAGDPR | ||
What types of substitutability levels exist for third-party ICT service providers? | DORA | ||
In which currency does Mixvoip operate? | |||
How can organizations ensure compliance with Directive 2003/88/EC? | |||
Are there any exceptions to the directive’s requirements? | |||
Is there a formalized risk governance policy approved by management that defines the Enterprise Risk Management program requirements? | |||
What are the main requirements of directive 2003/88/EC? | user | ||
Is the European working time directive (2003/88/EC) mandatory in Luxembourg? | |||
What are the consequences for non-compliance with Directive 2003/88/EC? | |||
How do EU member states implement directive 2003/88/EC in its national law? | |||
How do you ensure business continuity technically? | |||
How do you ensure business continuity financally? | |||
Which inspection rights are granted and to whom? | |||
Who is the designated lead in terms of DORA? | DORA | ||
Which audits and tests are you performing on a regular basis? | |||
How many employees are working at Mixvoip? | |||
Can you name your annual sales? | |||
Which type of ICT services do you provide related to DORA? | DORA | ||
Do you provide trainings and continuous skills development within the company? | |||
What is the contract duration? | |||
I have an internet line with Mixvoip, but I now require additional connectivity for increased home office use. What options do I have? | |||
I bought a new modem. Can you use this modem or do I need to purchase a specific modem from you to have internet access? | |||
I already have internet with you but I am moving. What should I do? | |||
Can I get a new mobile number or port my existing one with you? | |||
Which authorisation / license / certification do you have? | |||
How can I identify you in DORA? | DORA | ||
Where can I find your LEI code? | DORA | ||
Where is the Voxbi PBX developed? | Voxbi Mobile |