SIP Trunk - FAQ
Delve into specifics about our SIP Trunk services here. For more details or assistance, visit our support page
Tag | Question | Answer |
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Do I get full admin access to your router, or can I install my own? | Mixvoip does not provide router access by default but grants full administrative rights for free upon request, allowing customers complete independence in managing their IT and internet security. For connections like copper DSL and coax, a modem might be necessary; however, the setup remains transparent. Customers may also configure their own devices using provided PPPOE credentials or fixed IP parameters depending on the connectivity service selected. | |
What internet speed should my business choose to ensure high productivity? | For selecting internet bandwidth, it's generally recommended to start with at least 1 Gbit/s, especially for businesses utilizing cloud services. If higher bandwidth is available at your location, opting for more can enhance productivity and prevent slow internet from impacting your operations. This recommendation applies both to large enterprises and SMEs, where the demand for bandwidth is consistently growing. | |
Do I receive a dedicated IP address from Mixvoip, and is carrier-grade NAT used? | Mixvoip ensures each customer receives a unique, dynamically allocated IPv4 address by default, with no sharing of IP addresses or use of carrier-grade NAT. For a nominal fee, this can be upgraded to a fixed IPv4 address. We adhere to strict net neutrality, blocking no traffic to provide the purest internet experience. IPv6 blocks are also available at no extra cost. | |
Is mobile connectivity over 5G or satellite reliable? | While mobile connectivity over 5G or satellite may not match the reliability of fiber lines, it is comparable to or better than slow or poor-quality copper DSL connections. These options offer higher speeds and can be a reliable alternative in areas where traditional wired internet is not feasible. | |
Why do you provide an additional router for 5G connectivity instead of integrating it with the existing internet router? | Internet routers are often installed in locations with poor mobile connectivity, such as underground rooms, metal racks, or the interior of buildings. Modern building materials can also hinder mobile signals. To ensure optimal connectivity, we provide a separate mobile router that can be placed outdoors or in areas with better signal reception. This approach allows for reliable 5G connectivity where it is most effective. | |
What is the MTU size for the 5G service? | The MTU (Maximum Transmission Unit) size for the 5G service is set to 1420 bytes. This is slightly less than the standard 1500 bytes. | |
How is the 5G backup activated? | There are two setups for the 5G backup activation: automatically, where our router detects an internet downtime on the primary line and switches to the 5G backup, or manually, by rerouting traffic on your firewall to the 5G router to initiate a failover. | |
What is the data limit for the 5G Backup service? | The 5G Backup service provided comes with unlimited data usage, ensuring continuous and unrestricted internet connectivity. | |
What are the "monitoring and alerting" and "bandwidth graphs" features? | The "monitoring and alerting" feature specifically tracks the real-time status of your network connectivity, sending alerts for any disruptions to ensure quick resolution. "Bandwidth graphs" visually represent the usage of your network's bandwidth over time, helping you monitor traffic patterns and manage network capacity effectively. Together, these tools are crucial for optimizing and maintaining reliable internet connectivity. | |
What is the difference between "Support hours" and "Fault processing hours"? | "Support hours" refer to the times customer service is available to help with general inquiries and support issues. "Fault processing hours" are specifically for technical teams to address and resolve service faults or disruptions, typically offering extended time slots to ensure you are never without internet. | |
Can I upgrade my Emios Internet Line to a higher speed? | Yes, upgrading your Emios Internet Line to a higher speed is easy. Just reach out to our sales team, and we can plan the upgrade without any intervention. Please note that in some scenarios, you might need to upgrade your router or choose a faster router from our managed router model to fully benefit from the increased speed. | |
Are all Emios internet packages fiber-based? | Not all Emios Internet packages are fiber-based. Some buildings are not yet connected to the fiber network, and only DSL may be available, offering speeds below 100 Mbit/s. You can verify the available options for your address using our internet search page. The fiber network is expanding quickly, so availability may improve over time. | |
Do you provide 7-day-a-week support and intervention for Wi-Fi, network management, and telephony solutions as part of your retail service packages? | Although support for telephony, local network, and Wi-Fi is not included in our retail internet packages, we offer specialized packages tailored for the unique needs of shops, restaurants, and salons. These packages come with very competitive pricing and provide support seven days a week to cover all your communication needs. | |
How do the Retail internet packages differ from your more affordable standard fiber options? | Our Retail internet packages, tailored for the demands of retail business operations during weekends and peak periods like Christmas, offer extended support hours and quicker intervention times, available seven days a week. These are designed to ensure reliability during critical business times, unlike our standard fiber options which cater to general needs with more affordable pricing. | |
Can you provide internet lines with diverse entry paths for full redundancy? | Yes, we offer highly redundant internet lines that enter the building through different paths. Many business premises can be connected via multiple routes, and we supply the fiber route maps, known as KMZ or KML files, for complete transparency. The internet lines can be set up to terminate on either separate routers or a single router. By using BGP (Border Gateway Protocol), we enable dynamic failover and manage redundancy effectively. | |
Why should I opt for a symmetrical connection? | Businesses often require the same upload and download speeds due to applications like video conferencing, data backups, and large file transfers. A symmetrical setup, though potentially more costly, avoids bottlenecks and should be considered for businesses with more than 20 users. Investing in a symmetrical connection ensures efficient data handling, minimizes latency, and supports consistent performance. | |
Is the bandwidth on DIA lines dedicated or shared? | The bandwidth on DIA (Dedicated Internet Access) lines is dedicated, not shared. These are point-to-point connections, meaning a specific portion of fiber is reserved exclusively for your use. Unlike shared technologies like X-GPON, DIA lines ensure consistent performance and reliable connectivity, as your bandwidth is not affected by other users. | |
Which IP address will be used? | The IP address assigned to your services will come from Mixvoip's own block of IPv4 and IPv6 addresses. Mixvoip handles the allocation of IP addresses, ensuring optimal performance and adherence to internet governance standards. Both static and dynamic options are available, depending on client needs. | |
Why not buy directly from the infrastructure provider? | Purchasing services directly from infrastructure providers often lacks the personalized service and customer support that Mixvoip offers. Beyond just providing connectivity, we add value with tailored solutions, expert support, and integrated services to meet specific business needs. In a business environment, comprehensive support for not only connectivity, but also network issues (including LAN and Wi-Fi), is crucial. | |
Why doesn’t Mixvoip pull its own cables?
| Installing our own cables isn’t feasible due to the enormous logistical, economic, and ecological challenges it would present. It's more practical and sustainable for local infrastructure providers to build and maintain these networks. This strategy prevents redundant infrastructure, which would be economically inefficient and ecologically unsound. Instead, by accessing these existing networks, Mixvoip focuses on delivering added value through our telecommunications services, ensuring customers receive high-quality, cost-effective solutions. |
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