What is TAPI?
TAPI (Telephony Application Programming Interface) is a Microsoft Windows API that enhances user experience by allowing integration between telephony services and software applications like your CRM or Microsoft Outlook. With TAPI, users can manage calls directly from their computer, enabling features like automated dialing, call answering, and comprehensive call management.
Integration with Mixvoip cloud phone system
Mixvoip's UCaaS (Unified Communications as a Service) platform interfaces with TAPI through the Xtelsio driver, enhancing productivity by integrating directly with the customer's business applications, such as CRM systems, helpdesk tools, and sales platforms. Key features include incoming call popups that identify the caller or customer and display relevant information instantly, such as previous interactions, open support tickets, or sales history.
About xtelsio
Xtelsio’s flagship product, the Xtelsio TAPI Driver, enhances call management by allowing users to control their telephony services directly from their computers. With features such as click-to-dial, screen popping, and comprehensive call logging, Xtelsio's solutions improve communication efficiency and productivity. Designed for businesses of all sizes, Xtelsio software ensures that users can manage calls effectively, streamline workflows, and provide better customer service.
For more information, visit the Xtelsio website.
