Ethical framework for partner and reseller collaboration

With these 6 principles, we ensure that every partner and reseller associated with Mixvoip conducts business with integrity and adheres to the same ethical guidelines.

# 1 Integrity and Fairness

Mixvoip commits to maintaining fair business practices, including clear and transparent contractual conditions.

# 2 Support and Assistance

Mixvoip commits to providing appropriate support and assistance to help Partners succeed in the sale and distribution Mixvoip’s SIP Trunk, connectivity, cloud PBX and mobile services.

# 3 Transparency

Mixvoip provides clear information about products, prices, commissions, and contractual conditions.

# 4 Responsibility

Customer satisfaction is paramount. If a partner’s customer encounters an issue, Mixvoip will collaborate with the partner, utilizing internal engineering resources to resolve the problem, even if Mixvoip is not directly responsible. Our goal is to ensure all customers are happy and well-supported.

# 5 Non-compete assurance

Customers developped by Partners, who generate revenue for Mixvoip are exclusively managed by those Partners. Mixvoip recognizes this exclusivity and commits not to directly solicit these customers to sell competing IT, phone system, network, or hosting services.

# 6 Collaboration

Mixvoip and Partners commit to constructive collaboration to resolve “channel” conflicts, ensuring the protection of customer interests and the continuity of service. Together, we strive towards the common goal of nurturing happy, growing customers, which strengthens our partnerships and enhances service delivery.

Download our Ethical Framework